Why Do we Use a Queue Management System in Your Shop?
Queuing management allows visitors to move around your store freely and can give them a guaranteed reception time. In addition, queue management is now available with a Mobile Customer Interface (MCI), which is accessible via a mobile browser through a welcome SMS. A Mobile Customer Interface can help customers know when they are next in line and can even collect feedback. If you're interested in using a queuing management system in your shop, this article is for you.
Structured Queues
When defining queueing systems, we must be clear on their purpose. Queues can be either structured or unstructured. Structured queues are created by setting up physical barriers to prevent people from cutting ahead of them and creating an order for employees. These barriers can be portable stanchions, retractable belts, or permanent structures. Structured queues ensure that people stay within the area waiting for their turn. Then, people are not tempted to wander outside the designated area, interrupting traffic.
Queuing systems also consider the arrival pattern of the customers. This is because an arrival defines the way a customer enters the system. The first customer in line will be served, but there are times when customers are served in reverse order. In this case, the last customer's file will be read before the rest. In contrast, service-in-random-order (SIR) systems select the customer randomly, regardless of arrival time.
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